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TERMS & CONDITIONS OF USE

Last updated: September 22, 2024

END USER LICENCE AGREEMENT (“EULA”) FOR ULTIMATEPOKER.IO: IMPORTANT – PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PROCEEDING TO USE OUR SERVICES, AND/OR DOWNLOADING OUR SOFTWARE, AS YOUR AGREEMENT TO THEM CONSTITUTES A LEGALLY BINDING AGREEMENT. IT IS YOUR SOLE RESPONSIBILITY TO PERIODICALLY REVIEW THIS EULA AND YOUR CONTINUED USE OF THE SITE, AND ASSOCIATED SERVICES, CONSTITUTES YOUR ONGOING ACCEPTANCE OF THE TERMS CONTAINED HEREINAFTER.

INTRODUCTION

The following terms and conditions as updated by us from time to time and made available here (these “Conditions”) shall govern the relationship between “You” (“Your” also refers to You throughout this EULA) and ULTIMATE POKER and/or its group companies (together referred to in these Conditions as “we”, “us” or “our”) in relation to all use of software licensed by us to You, directly or indirectly, and Your play on the game client and ULTIMATE POKER mobile app (“Software”) .

Whether You use the Website and/or You are playing any game thereon (“Game(s)”) on the Website means that You accept these Conditions which are legally binding. If You do not agree to accept and be bound by the terms please do not open an account or continue to use the Website or participate in the Games. These Conditions set forth the legally binding terms and conditions which are applicable to Your use of the Games and/or the Website, however, accessed and/or used, whether via personal computers, mobile devices or otherwise. Please be reminded that these Conditions constitute an agreement between You and us and define the rights and responsibilities that You and we have with respect to the Games, the Website and ULTIMATE POKER. You represent and warrant that You have the right, authority and capacity to accept these Conditions and to abide by them and that You have fully read and understood these Conditions without any impairment in judgment.

By using, visiting, registering on the Website and/or continuing to use the Services You agree to be, and are, bound by:

these Conditions; and by accepting these Conditions You also accept our;

Privacy Policy;

Withdrawal Policy;

Cookie Policy (which sets out how we use personal information which You supply to us);

Security & Ecology Policy;

the House Rules; and

all such other of our terms and conditions, game rules, rules or policies as they relate to any applicable Game, promotions, bonuses, special offers or any other aspect of Your use of the Website from time to time.

In the event of any inconsistency between these Conditions and the House Rules, then, to the extent of the inconsistency, these terms and conditions shall prevail.

CHANGES TO THE TERMS AND CONDITIONS

1.1 We may need to change the Conditions for a number of reasons, including for commercial reasons, to comply with new laws or regulations or for customer service reasons. The most up-to-date terms and conditions can be accessed here, and the date on which they came into force is noted.

1.2 Where We wish to make substantial changes to the Terms and Conditions, we will give You as much prior notice of such changes as is reasonably practicable via one of the following methods:

1.3 Where we make changes to the Conditions which we wish to notify You of directly, we will do so by such method of notification as we may, in our discretion, deem to be appropriate.

1.4 We may, at our discretion, invite You to accept the new Conditions by clicking on “yes” or “I accept”, checking a ‘tick box’ or any other similar method of confirmation by You. If You provide us with any such confirmation, or if you continue to use the Services and/or Your Account after notification under this paragraph 1 (Changes To The Terms And Conditions), You shall, from such time, be deemed to have accepted, and be bound by, the new Conditions (including any additions, removals, substitutions). If any change is unacceptable to You, You may either cease using the Services and/or close Your Account by following the steps in paragraph 2.6 below.

1.5 It remains Your responsibility to periodically check these Conditions to ensure you continue to agree with them each time You use the Website and the Services.

ACCOUNT OPENING AND SECURITY

2.1 In order to register, open an account and participate in the Games, You represent and warrant that:

2.2 If You do not meet the eligibility requirements set out above You are not authorised to use the Website. We reserve the right to suspend and/or close any accounts of any purported customer that does not meet the eligibility requirements and void any bets made via such accounts.

2.3 You are only permitted to open one account. If You have more than one account, You must immediately inform us. If we find more than one account (“Duplicate Accounts”) is registered against your personal information, we reserve the right to block or close any or all such accounts, and any winnings on any or all such Duplicate Accounts may be forfeited and made void.

2.4 Any returns, winnings or bonuses which You have gained or accrued during such time when the Duplicate Accounts were active, will be forfeited by You and may be reclaimed by us, and You will return to us on demand any such funds which have been withdrawn from the Duplicate Accounts. In addition, an administration fee may be applied.

2.5 You must maintain Your account by keeping Your details up-to-date.

2.6 If You wish to close Your account You must send a request to do so to [email protected] or use the permanent exclusion feature within the application. By closing Your Account, You will also forfeit any promotional bonuses, prizes or benefits which You may have acquired. In the event of closure of Your Account due to gambling addiction or if Your account has been closed due to fraud, You acknowledge that You are prohibited from opening a new account.

2.7 If You close your Account due to gambling addictions and if you open a new account in contravention of Section 2.6, the Company will not be liable for such an action nor for any direct or indirect consequential damages.

2.8 The Company shall have the right to close, at any time, a new account opened in breach of the requirements stated herein.

2.9 You are required to enter all mandatory information requested by us. We shall not be liable for incorrect entries, including but not limited to data input error.

2.10 You must not open an Account if You are located in a jurisdiction in which applying for or opening an Account and/or using our Services is unlawful or contrary to any applicable regulation “Prohibited Jurisdiction”. It is Your responsibility to ensure that this is not the case. We reserve the right to immediately suspend Your Account if we discover that Your Account has been opened, or is being used, from a Prohibited Jurisdiction. We reserve the right to request proof of age documentation from any customer at any time.

2.11 We may suspend or terminate Your Account immediately at our absolute discretion if You breach any of Your obligations under these Conditions. We reserve the right to any remaining balance in Your Account as well as the right to claim damages caused by the breach.

VERIFICATION OF YOUR IDENTITY; ANTI-MONEY LAUNDERING REQUIREMENTS

3.1 You warrant that :

3.1.1 You are not Younger than 18 (eighteen) years old, or any legal age at which gambling or gaming activities under the law or jurisdiction that applies to You require (the “Legal Age”);

3.1.2 The personal details supplied when opening Your Account are correct; and

3.1.3 Any funds deposited are not derived by any activity is illegal.

3.2 The Company complies Anti-Money Laundering laws, regulations and guidelines for the prevention of money laundering and the funding of terrorism. Suspicious transactions shall be investigated by the Company and, if necessary, a suspicious transaction report will be made by the Company to the competent Authorities. In any such event, the Company is prohibited from informing any players or third parties involved, save in limited circumstances, that an investigation is being or may be carried out, or that information has been or may be transmitted to the competent Authorities. Furthermore, in the event of any suspicious transactions, the Company may suspend, block or close the account(s) of the relevant player(s) and withhold funds as may be required by law and/or by the competent Authorities.

3.3 All transactions made by players on our site are checked to prevent money laundering and all other illegal activity.

3.4 By agreeing to the terms, You authorise us to undertake verification checks as we may require ourselves or may be required by third parties (including but not limited to regulatory bodies) to confirm Your identity and contact details (the “Checks”).

3.5 Withdrawal could be delayed if You hit the withdrawal threshold of EUR 10,000 in the 30 day period as set out in paragraph 3.7 for full verification.

3.7 In certain circumstances, we may have to contact You and ask You to provide further information to us directly in order to complete the Checks. If You do not or cannot provide us with such information then we may suspend Your Account until You have provided us with such information or permanently close Your Account.

RISK

4.1 Participation in the Game is at Your discretion and risk. You understand that playing “real money” games is highly speculative in nature and therefore contains a degree of risk. You acknowledge that You are fully prepared financially to undertake such risks and to withstand any losses incorrectly and that You are able to sustain the total loss of any bets committed by You. You are entirely responsible for the information that You provide to us and we shall not be liable for incorrect entries made by You, including data input errors with respect to the bets on offer.

4.2 It is Your responsibility to ensure that all details of Your transactions on ULTIMATE POKER are correct. You can access Your transaction history on the Website. Once a transaction has been confirmed by You (for example by clicking the enter tab) it cannot be cancelled.

4.3 We reserve the right to refuse the whole or part of any transaction requested by You at any time in our sole discretion. No transaction is accepted by us until we have confirmed to You that it has been accepted. If You do not receive a confirmation that Your transaction has been accepted, You should contact our customer services team at [email protected].

Your ULTIMATE POKER Account

5.1 Only bets placed from Your account set up through the game from Ultimatepoker.io or our official telegram app will be accepted for the Game and any winnings You make on the Game will be credited to Your account. You may facilitate all deposits and withdrawals by accessing the “My Account” page from the game client

5.2 We reserve the right to refuse or limit (by setting minimum and maximum amounts which will be set out in the House Rules or on the Website) any bets and/or payouts at our sole discretion for any reason whatsoever. In circumstances a bet is deemed to be or is declared void by us at our discretion, any sum deducted from Your Account with respect to that bet shall be credited to Your account.

5.3 Bets shall only be valid if accepted by our server. Until accepted by our server, no communications from You shall be binding on us and all information displayed on Ultimate Poker or the Website constitutes an invitation to play only. You agree that our records, in the absence of manifest error, shall be the final authority in determining the terms of any bets You place and the circumstances in which they were made.

5.4 Your Account is personal to You. You shall not allow others to use Your Account or to accept any prize or participate in any of the Games. Any person found to have violated this section will be liable for all losses on the account and will not be entitled to collect any winnings.

5.5 It is Your responsibility to keep Your account private and secure.You are solely responsible for the security of Your account information and accessibility. You are responsible for any unauthorized use of Your account. In the event that a third party places a bet or is thought to have placed a bet from Your account, such bet shall be valid and liability for losses on Your account will lie with You, regardless whether or not You were aware the third party misappropriated Your account access information.

5.6 While we make every effort to ensure that Your data is secure at all times, You likewise recognize that there are instances that may damage, corrupt, delete or in any way alter Your data that are beyond our control. However, we shall ensure that adequate security mechanisms designed to protect Personal Data will be used to prevent Personal Data from being stolen, misused or abused, and to prevent Personal Data breaches.

5.7 It is vital that You ensure that as much possible Your personal information relating to You is kept up-to-date. We reserve the right to suspend or terminate Your Account if we suspect this information to be inaccurate. We will process information about You in accordance with our Privacy Policy and our Cookie Policy.

CUSTOMER FUND PROTECTION

6.1 Any funds You deposit with the Company will be held in a segregated account in the name of the Company (“Designated Account”) in accordance with Ultimate Poker regulations relating to customers money. This means that all such funds are protected and in the case of insolvency, properly due funds can be paid to the customer.

6.3 Monies held in Your account shall not attract any interest.

RESTRICTIONS

7.1 You agree to refrain from using ULTIMATE POKER app or our Website:

7.2 It is prohibited to modify, reverse-engineer, or otherwise manipulate, interfere with or disrupt any of our software used in the Website and/or Games. To ensure the integrity of the Website and Games, we reserve the right at any time in our sole discretion to block users from certain IP addresses from accessing the same tables or tournaments.

7.3 We may, at our sole discretion and without any requirement to give reasons, exclude any customer from our Services generally and/or from receiving selected promotions and offers introduced by us from time to time.

7.4 We reserve the right to suspend, discontinue, modify, remove, or add to the Website and/or any Games in ULTIMATE POKER at our discretion with immediate effect and without any obligation to provide You with notice.

DEPOSITS

8.1 You can make deposits via payment methods provided in the cashier page, which includes Cryptocurrencies such as TON, Bitcoin, USDT and various alternative payment option.

8.2 There are minimum deposit requirements per deposit method. Details for minimum deposits per deposit method are explained on the cashier page.

8.4 Deposits to the player Account are made by transfer of money to the Company’s account by way of the payment methods stated on the Website. The Company reserves the right to change the accepted method of payment at its sole discretion. The Company further reserves the right to accept certain methods of payment only subject to the fulfilment of certain conditions. The Company does not warrant that all methods of payment are available at all times.

8.5 We do not accept cash funds sent to us.

8.6 In relation to deposits and withdrawals of funds into and from Your Account, You shall only use financial instruments that are valid and lawfully belong to You.

8.7 By depositing money, You agree not to make any charge-backs, reversal or otherwise cancel any deposits into Your Account, and agree to refund and compensate us for unpaid deposits.

WITHDRAWALS

9.1 There may be minimum and maximum limits on the amount that You can withdraw from Your Account, depending on the payment method used or limits applied to Your Account.

9.2 All payments made into Your Account must have been confirmed as cleared and none have been charged-back, reverse or otherwise cancelled prior to You withdrawing funds from Your Account.

9.3You are responsible for reporting Your winnings and losses to Your local tax or other authorities.

9.5 We reserve the right to request further information prior to any withdrawals.

HELD FUNDS

10.1 In the case of a suspicious/collusive play taking place on Your Account or another player Account related to Yours in any way, You acknowledge that we reserve the right to block access to Ultimate Poker by such Accounts and such amounts, and suspend the use of withdrawal of funds for an indefinite period in order to carry out the necessary investigation and verify the details registered to the Account.

PROMOTIONS

11.1 We may, from time to time, offer bonuses and/or promotions that are governed by separate promotion terms and conditions. Any bonuses credited to Your account must be used in adherence with such terms and conditions.

11.2 In the event and to the extent of a conflict between these Conditions and the bonus or promotion terms and conditions, the bonus or promotion-specific terms and conditions prevail.

11.3 If we believe that You are abusing or attempting to abuse a bonus or promotion, or are likely to personally benefit through the abuse of a bonus or promotion, we may deny, withhold or Withdraw from You any bonus or promotion at our sole discretion. We may also terminate Your access to our Website and/or Your Account. In such circumstances, we shall be under no obligation to refund to You any remaining balance amount showing in Your Account other than Your original deposit amount.

11.4 By participating in any Promotion of Ultimate Poker ( the “Promotion”), You agree to cooperate in all advertising, marketing, publicity material and activities we may choose to utilize. You also agree, if requested, (a) to wear any Ultimate Poker-branded clothing or patches provided; and (b) to sign, if requested, an irrevocable release form allowing us to use your information with respect to the Promotion.

11.5 In any event sponsored by Ultimate Poker, You agree not to wear or expose third-party branding or advertising for any company which could be deemed as a Ultimate Poker competitor. If you breach such a requirement, we reserve the right to revoke any prize awarded to you.

11.6 With respect to Your participation in any Promotion of Ultimate Poker, You confirm that the submitted materials will be Your own original work and such materials will not infringe on the intellectual property rights or other rights of any person or organization.

SUSPENSION, RESTRICTION OR TERMINATION OF Your ACCOUNT

12.1 Without restricting our ability to rely on other remedies that may be available to us, we may suspend or terminate Your Account or cancel any bets placed by You, remove any bonus monies in Your Account and/or take any other action we deem appropriate in our absolute discretion if:

12.2 Your sole remedy in the event of termination of Your Account by us for any reason mentioned above shall be the reimbursement of any undisputed Account balance. We shall have no further liability to You whatsoever.

12.3 Further restrictions that may apply to Your Account in the event of system, communications or technological errors or failures are set out in paragraphs 16 and 17 of these Conditions.

SECURITY CHECKS

13.1 We are committed to providing our customers with an enjoyable poker experience in a safe and secure environment, and we operate security procedures and checks to protect our customers and Ultimate Poker from fraud and collusion. Any kind of BOT or Artificial Intelligence is strictly prohibited on Ultimate Poker. Occasionally, as part of this process, we reserve the right to make Checks on Accounts and plays in the Game(s) and this may result in the suspension of the use of Accounts whilst these checks are carried out.. We believe it is in the best interests of our customers and ourselves that we operate this process and it is a condition of participation that all our customers acknowledge this and cooperate with us in this respect.

PROHIBITED USES OF THE WEBSITE AND SERVICES

14.1 Cheating or Illegal Behaviour

The Game may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes, and regulations regarding the Game and any bets placed on or via the Game. All bets must be placed through the user interface provided on Ultimate Poker.

We reserve the right, in our sole discretion, to prohibit any player from participating in any and all Games of Ultimate Poker. We may, where situations warrant, freeze the chips, void bets, suspend or terminate the account of any player suspected of cheating in any form (which includes, without limitation, collusion or the exploitation of faults in software or the Website). We further reserve the right to restrict seating and/or to prohibit players from playing in a particular Game, including restricting two or more players from playing together at the same Game.

We reserve the right to void any bet inadvertently accepted after the time for placing bets has closed or where the event was resolved or at a stage where the player could have any indication of the outcome. In these circumstances, the original bet amount will be returned to the customer account.

14.2 Circumvention

We have developed and employ sophisticated proprietary technology intended to seek out and identify users making fraudulent or unlawful use of the Services or our Poker Software. You shall not break into, access or attempt to break into or access or otherwise circumvent our security measures. If we believe in our sole discretion, that You are in breach of this clause, we may terminate Your access to the Services immediately and/or have Your account blocked.

GAME RULES

15.The House Rules on the Website shall apply to Your participation in a Game. In particular, You are not permitted to make a bet in excess of the value of chips on the table at the beginning of a hand. You are permitted to acquire additional chips only between hands. If You run out of chips during a hand, You are considered “all- in”. You may not remove money from the table during a playing session. Taking money out of the Game and continuing to play is not allowed in a table bets format.

15.2 Players must refrain from “table talk” or “coffee-housing” or talking during a hand in a way that compromises an opponent’s hand. This applies if You are playing in the hand or watching the hand. Repeated abuse of this aspect of player behaviour will result in suspension or permanent restriction of play.

15.3 Abusive or offensive language or other behaviour considered inappropriate by us in the context of the Game will not be tolerated. Bad behaviour or offensive language identified by us or brought to our attention will be dealt with swiftly and may result in a suspension or loss of playing privileges or such other action as may be deemed necessary by us at our sole discretion.

15.4 You fully accept and agree that the random number generator software will determine all outcomes of the Games.

15.5 You acknowledge and agree that You shall not interfere, interrupt, and attempt to interrupt, or attempt to manipulate the operations of the Website or the normal play of any of the Games in Ultimate Poker. Failure to comply with the preceding may lead to Your exclusion from the Website and to criminal and civil investigations.

SERVER CRASH

16.1 If You have chips at a table during a server crash, the Game will be cancelled and all of Your chips at the table, and in play will be returned to Your Account. We, our affiliates, agents and licensors shall not be liable for any loss resulting from delays or interruptions to play due to failure, breakdown, malfunction, disconnection from or interruption of electronic or mechanical equipment, of telephone, internet connection or other communications facilities, or due to any denial of service (DDOS) attack or other malevolent external interferences with our site or any other causes over which we or they have no direct control.

16.2 In the event of systems, technological or communications failure or errors relating to the generation of any result, bet settlement or any other element of the Game or the Website, we will not be liable to You due to any such errors and we reserve the right to void all related bets and plays on the Game in question.

CASINO GAME DISCONNECTIONS

17. Below are the general procedures applied in case of disconnections during casino games:

17.1 If you are disconnected in the middle of an RNG casino game, the game will remain paused so you can continue the game from the point where you were disconnected. If the disconnection occurs after a bet is settled, the game will be completed by the RNG system. In either situation, any winnings will be paid and you will be able to see the game outcome in the game history after reconnecting.

17.2 In case of disconnections in the middle of live casino tables, any placed bets remain valid and will be settled in your absence. You will be able to see the game outcome in the game history after reconnecting.

17.3 If you are disconnected in the middle of slot games, you will be able to resume the disrupted game at the point at which you were disconnected by logging back in and re-opening the game. Your pending bet will be kept for 24 hours from the point of disconnection. The game will be auto-completed or force-finished by the system if the game is not finished within 24 hours of the disconnection. Any winnings will be credited to your account.

17.4 The above procedures are general guidelines, and the specifics may vary across different games and jurisdictions. For better understanding, we advise you to find the disconnection policy inside each game.

INTELLECTUAL PROPERTY RIGHTS

18.These Conditions confer only the right to use Ultimate Poker, the Website, and the Games while these Conditions and applicable license(s) (if any) are in effect and they do not convey any rights of ownership in or to Ultimate Poker, the Website, Games or any of our intellectual property. All right, title and interest, including without limitation any copyright, patent, trade secret or other intellectual property right in the Website and Games will remain our sole property. Any services provided to You under these Conditions, and other data or materials that are prepared in the performance of such services hereunder, and all right, title and interest in the foregoing, will belong to us.

PUBLICITY OF TOURNAMENT RESULTS

19.1 By registering for a tournament at Ultimate Poker, You agree to allow us to use your play data within an online live stream, in online broadcasting, and any other future publicity that Ultimate Poker may use after the completion of the tournament. All Ultimate Poker tournaments are reported on in various online media and social media platforms with results published that include players’ Ultimate Poker nicknames, finishing positions, played-hands and pay-outs in the events. However, we do not publicly use players’ real names or personal information unless we have written permission from the players to do so. Any final tables of tournaments, selected by Ultimate Poker, can be broadcasted on online media, such as the Twitch platform, with hole cards open with a delay of 1 (one) hour from the actual time of play.

INDEMNIFICATION

20.You agree to hold harmless and indemnify us and our subsidiaries, affiliates, officers, agents and employees from and against any third party claim arising from or in any way related to Your breach of these Conditions, or Your violation of any law or the rights of a third party, or Your use of the Website and/or Games, including any liability or expense arising from all claims, losses, damages (actual or consequential), suits, judgments, litigation costs, and attorneys’ fees, of every kind and nature. Nothing in these Conditions shall be deemed to exclude or limit Your liability in respect of any indemnity given by You under these Conditions.

LIMITATION OF LIABILITY

21.1 We do not warrant that our operations shall be uninterrupted or error-free. We shall provide our Services on an “as is” and “as available” basis without warranty of any kind, whether expressed or implied, including, but not limited to the implied warranties of merchantability and fitness for a particular purpose. To the maximum extent permitted by law, we exclude all Conditions, warranties, representations or other terms which may apply to the Website and the Games, whether express or implied.

21.2 Our maximum liability to You for any matter arising out of or in connection with Your use of the Website will be limited to the aggregate of the amount legitimately in Your account and the return of the amount of the stake of any disputed bet.

21.3 ULTIMATE POKER (or any of its group companies officers, directors, employees, shareholders or agents) will take all the measures needed in order to protect the company against any of the following:

21.4 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect Your computer or mobile equipment, computer programs, data or other proprietary material due to Your use of the Website or Games or to Your downloading of any content on it, or on any website linked to it.

21.5 We will not be liable for any loss or damage that You may suffer because of any act of God, power failure, trade or labour dispute, act, failure or omission of any government or authority, obstruction or failure of telecommunication services or networks, access delays or access interruption, data non-delivery or data misdelivery, the unauthorised use of Your security access details or any other delay or failure caused by a third party. In such an event we reserve the right to void any bet or cancel or suspend our services arising from such circumstances without incurring any liability. Furthermore, we will not be responsible for the failure of any equipment, wherever located or administered, or whether under our direct control or not, that may prevent the operation of our Website or prevent You from being able to contact us.

21.6 Nothing in these Conditions shall exclude our liability which we may have in respect of fraud or death or personal injury arising from our negligence.

THIRD-PARTY CONTENT

You expressly acknowledge and agree that we shall not be liable to You for the content of or use by You of any information or services offered by third parties or affiliates advertising, marketing, or otherwise posting content through the Website (whether directly or via links to or from other sites or resources) nor can we be said to endorse the content of such advertisements or information and we make no warranties with respect to such content.

RESPONSIBLE GAMING

22. We are committed to endorsing responsible gaming as a policy of customer care and social responsibility. We believe it is our responsibility to You, our customers, to ensure that You enjoy Your wagering experience on our site, while remaining fully aware of the social and financial harms associated with problem gambling.

22.1 Deposit Limits

After account registration, You can set Your own daily, weekly and monthly deposit limits at any time.

If You want to increase Your deposit limit, You must wait 24 hours, after which You must confirm the value increase, for immediate implementation. If You decline the increase, Your deposit limit will remain as the previously selected value. You can find more information about responsible gaming guide here.

22.2 Self-exclusion

We want everyone to enjoy playing our Games. However, we do recognise that some customers would wish to restrict or even cease playing. We, therefore, provide a self-exclusion facility that allows customers to close their accounts for a temporary period of 24 hours or much longer period up to 5 years or permanently. You can select a self-exclusion period via the ‘Responsible Gaming’ tab from the “My Page” section.. Alternatively, You may contact our Customer Service Support team directly by email at [email protected]

When choosing to self-exclude, You will not qualify to receive any bonuses or promotions we may offer during Your self-exclusion. Within two days of choosing to self-exclude,, You will also be excluded from any marketing material that we may send. No further marketing material will be sent until the self-exclusion period is over, and You have requested to return to the Website.

Once You choose to self-exclude, Your account will be closed for the duration of the selected period, and You will no longer have access to the Games. We will return Your remaining account balance in accordance with our Withdrawal Policy.

During Your self-exclusion period, You must not attempt to gamble with us, and we cannot be responsible or liable for any subsequent consequences or losses (however caused) that You may suffer or incur if You continue gambling through additional accounts where You have altered any of Your registration details or You provide misleading, inaccurate or incomplete details or otherwise seek to circumvent the self-exclusion.

If You choose to reopen Your account once the self-exclusion period has ended, You will be required to contact the customer support team via [email protected]. You will then be given a minimum 24 hour cooling off period before Your account is active. Whilst the 24 hour cooling off period is in place You will be given the option to cancel the reactivation.

We also wish to draw Your attention to the existence of software preventing an individual computer from accessing gambling websites or services, such as: www.cyberpatrol.com or www.gamblock.com. If You require any further information or assistance regarding our functionality, please contact [email protected].

CUSTOMER COMPLAINTS

23.1 Should there be any claim or dispute relating to bet(s) on Ultimate Poker, please contact us at [email protected] and the complaint will be assigned to a customer support representative.

23.2 An initial response will be sent to customer within 24 hours for weekdays and within 72 hours for weekends.

23.3 If no subsequent/follow up contact is made by customer within seven days, the complaint is considered resolved.

23.4 If subsequent/follow up contact is made by customer, the complaint is re-examined by the designated customer support representative within 24 hours for weekdays and within 72 hours for weekends, then either a second response is sent or the complaint is escalated to a customer support manager according to departmental procedures; and the customer support department continues to process customer complaints until they are successfully resolved or are deemed in dispute, according to departmental procedures.

Disclaimer

We will not be held responsible in any circumstances for any loss or damage that may result from the use of the Services, Software or Website. We disclaim any warranty for the Services, Software or Website, which are provided on an ‘as is’ basis. We will endeavour to supply the Services, Software and Website to the highest possible standard and in a safe and secure manner, although we make no warranty that their supply will be uninterrupted or free from errors. Where any defect is notified to us we will make every effort to correct the defect in a timely manner. We will not be liable to you where any communication or system is impacted by a delay or failure. We reserve the right to suspend, remove or modify the Services, either temporarily or permanently, at our sole discretion and without any obligation to provide you will notice of such an action. We will not be liable for any loss incurred in this circumstance. It is your sole responsibility to ensure that you have the legal right to use the Services from within the jurisdiction that you reside or access them from. It is not our intention that anyone should use the Services from any jurisdiction where online gambling is illegal. The availability of the Services or Website in any jurisdiction should not be construed as an offer, solicitation or invitation by us to use the Services or Website. You acknowledge that your participation in the Services is at your sole decision and that you accept the full risk of using the Services. You further acknowledge that you do not find the Services or Website to be offensive, biased or indecent.